Flookup Data Wrangler Refund Policy
Flookup is a digital Google Sheets add-on sold since 2018. This page explains how the free tier, the trial, the one-time Essential or Extended Pass and any valid refund requests work.
Try It Before You Buy It
The Standard Data Cleaning guide explains how the add-on works on your own sheet. The The documentation explains how to use the add-on on your own sheet.
If you want to test Flookup in real work, the free tier starts immediately with no credit card, and the 7-day trial opens the menu tools without limits and includes the same AI-powered tools you would use after buying.
Payments Are Processed by PayPal
Every payment is processed by PayPal. If a purchase never arrives or is materially defective, tell us and we will review it under this policy.
Before opening a formal dispute with the payment processor, please contact us first. That is usually faster and gives us a chance to resolve the issue directly.
Change of Mind Is Not a Refund Trigger
The licence is activated as soon as payment completes and access to the software is delivered instantly.
Because digital software is used immediately, refunds for change of mind are generally not offered once the product has been delivered. That is standard for digital tools and keeps the pricing sustainable.
If Something Is Genuinely Wrong, We Make It Right
If a defect on our side stops Flookup from working as described or a billing error occurs, we will review a refund request.
Please ask within 14 days of purchase and include your licence number and purchase receipt. We may resolve the issue with a fix, credit or refund depending on the circumstances.
Processing Time
If a refund is approved, it is processed within 5 to 7 business days. The funds are returned to the original payment method used at the time of purchase.
The Trial and the Essential or Extended Pass
Every account starts with the free tier that costs nothing and needs no credit card, plus a free 7-day trial that opens the menu tools and Standard Data Cleaning, with the AI features included when you add your own key. When the trial ends nothing is charged, because there is nothing to charge. The free tier stays available with one 50 row menu run per day, up to 10 runs a month. After the trial, the Standard Data Cleaning need a pass, and the documentation runs every formula free on sample data.
The Essential Pass is a one-time payment of $15 and includes 45 hours of processing. The Extended Pass is a one-time payment of $150 and includes 547.5 hours. Nothing renews, so there is nothing to cancel. AI features run on your own key from Google Gemini or OpenAI, with the Flookup skills behind them running on our side at no extra cost, and Flookup does not meter AI tokens. Cleaning, deduplication, standardisation and profiling draw on the pass work balance within its row limits; the free tier stays limited as described above.
If a refund is approved, the licence is revoked immediately and the tools lock at that point.
Need Help or Just a Question?
For help or questions about this policy, contact us.