Flookup Data Wrangler Refund Policy
Flookup is a digital Google Sheets add-on sold since 2018. This page explains how the free tier, the AI trial, the one-time 1-month or 1-year pass and any valid refund requests work.
Try It Before You Buy It
The demo spreadsheet is a read-only walkthrough of the custom functions and formulas on sample data. It lets you view the formula examples, explanations and sample outputs, but it is not an editable workbook and it does not let you run the add-on in your own sheet.
If you want to test Flookup in real work, the free tier starts immediately with no credit card, and the 7-day AI trial includes the same AI-powered tools you would use after buying.
Payments Are Processed by PayPal
Every payment is processed by PayPal. If a purchase never arrives or is materially defective, tell us and we will review it under this policy.
Before opening a formal dispute with the payment processor, please contact us first. That is usually faster and gives us a chance to resolve the issue directly.
Change of Mind Is Not a Refund Trigger
The licence is activated as soon as payment completes and access to the software is delivered instantly.
Because digital software is used immediately, refunds for change of mind are generally not offered once the product has been delivered. That is standard for digital tools and keeps the pricing sustainable.
If Something Is Genuinely Wrong, We Make It Right
If a defect on our side stops Flookup from working as described or a billing error occurs, we will review a refund request.
Please ask within 14 days of purchase and include your Profile ID and purchase receipt. We may resolve the issue with a fix, credit or refund depending on the circumstances.
Processing Time
If a refund is approved, it is processed within 5 to 7 business days. The funds are returned to the original payment method used at the time of purchase.
The Trial and the 1-Month or 1-Year Pass
Every account starts with the free tier that costs nothing and needs no credit card, plus a free 7-day AI trial for the AI features. When the trial ends nothing is charged, because there is nothing to charge. The free tier stays available with score-only formula previews plus one 50 row menu run per day, up to 10 runs a month.
The 1-Month or 1-Year Pass is a one-time payment of $1.99 for 30 days or $12 for 365 days, so nothing renews and there is nothing to cancel. AI features run on your own key from Google Gemini or OpenAI, with the Flookup skills behind them running on our side at no extra cost, and Flookup meters nothing. Cleaning, deduplication, standardisation and profiling are included on the pass within its row limits; the free tier stays limited as described above.
If a refund is approved, the licence is revoked immediately and the tools lock at that point.
Need Help or Just a Question?
For help or questions about this policy, contact us.